Annie Peace Counselling
Last updated: 31/12/25
These Terms & Conditions govern the counselling services provided by Annie Peace Counselling. By booking or attending counselling sessions, you agree to the terms outlined below.
Annie Peace Counselling provides professional counselling services to support emotional wellbeing and personal development. Counselling is not a medical service and does not replace medical, psychiatric, or emergency care.
If you are experiencing a mental health crisis, please contact your GP, NHS 111, or emergency services.
Annie Peace Counselling works in accordance with:
The BACP Ethical Framework for the Counselling Professions
UK GDPR and the Data Protection Act 2018
Relevant safeguarding legislation
The counsellor engages in regular professional supervision, as required by BACP, with client information anonymised wherever possible.
Sessions last approximately 60 minutes unless otherwise agreed
Sessions may be delivered in person / online / outdoors
Appointment times are reserved specifically for you
Session fees are £55 per session
Payment is due in advance
Payment methods accepted: bank transfer / cash
Missed or late payments may result in sessions being paused or cancelled.
A minimum of 24 hours’ notice is required to cancel or reschedule a session
Sessions cancelled with less than 24 hours’ notice may be charged at the full fee
Non-attendance without notice will be charged in full
This policy is in place to ensure fairness and availability for all clients.
All counselling sessions are confidential in line with BACP ethical guidance.
Confidentiality may be broken only where:
There is a serious risk of harm to you or others
There are safeguarding concerns involving a child or vulnerable adult
Disclosure is required by law (e.g. court order)
Where possible, this will be discussed with you before any disclosure is made.
Further details are available in the Privacy Policy.
Personal data is handled in accordance with UK GDPR.
Please refer to the Privacy Policy for full details on how your data is collected, stored, and protected.
Clients are responsible for:
Attending sessions on time
Engaging honestly and respectfully in the counselling process
Informing the counsellor of any relevant changes to their circumstances
Counselling is a collaborative process, and outcomes cannot be guaranteed.
For online sessions:
Clients are responsible for ensuring a private, secure environment
A stable internet connection is required
Annie Peace Counselling is not responsible for technical failures outside its control
Counselling may be ended:
By the client at any time
By the counsellor, with appropriate notice and support, if counselling is no longer appropriate or ethical
Where possible, endings will be planned and discussed collaboratively.
If you have concerns about the service, please raise them directly with Annie Peace Counselling in the first instance.
If the issue cannot be resolved, you may follow the BACP Professional Conduct Procedure.
These Terms & Conditions may be updated from time to time.
Any changes will be published on this page with an updated revision date.
