Annie Peace Counselling
Last updated: 31/12/25
Annie Peace Counselling is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how personal information is collected, used, stored, and protected in accordance with UK GDPR, the Data Protection Act 2018, and the ethical principles set out in the BACP Ethical Framework for the Counselling Professions.
Data Controller:
Annie Pearce
Contact details:
Email: Annie@silverhorse.uk
Telephone: 07356143227
Location: Halesworth, UK
If you have any questions about this policy or how your information is handled, please contact us using the details above.
In line with the BACP Ethical Framework, Annie Peace Counselling is committed to:
Respecting client autonomy
Maintaining confidentiality and privacy
Acting in the client’s best interests
Ensuring transparency in how personal data is used
Keeping accurate and secure records
Confidentiality is a core part of counselling practice and is only broken where ethically or legally required.
Name
Email address
Telephone number
Emergency contact details (where appropriate)
Information shared during counselling sessions
Mental health and wellbeing information
Session notes and clinical records
IP address
Browser and device information
Pages visited and time spent on the site
As a counselling service, we process special category personal data under Article 9 of UK GDPR.
This data is processed:
With your explicit consent
For the purpose of providing counselling services
In accordance with professional confidentiality obligations
Your personal data is used to:
Respond to enquiries and manage appointments
Provide counselling services
Maintain confidential clinical records
Meet professional, ethical, and legal obligations
Ensure client safety and safeguarding
Improve website functionality and service quality
Your data will never be used for marketing without your explicit consent.
We rely on the following lawful bases under UK GDPR:
Consent – for counselling services and contact
Contract – to provide agreed counselling services
Legal obligation – safeguarding and record-keeping duties
Legitimate interests – secure operation of the website
All counselling sessions are confidential in accordance with BACP ethical guidance.
Confidentiality may be broken only if:
There is a serious risk of harm to you or others
There are safeguarding concerns involving a child or vulnerable adult
Disclosure is required by law (e.g. court order)
Where possible, this will be discussed with you before any disclosure is made.
We take appropriate measures to protect your data, including:
Password-protected and encrypted digital records
Secure storage of paper notes
Restricted access to client information
Counselling records are retained in line with BACP guidance (typically 7 years after the last session, or 7 years after a client reaches adulthood for children and young people).
In accordance with BACP ethical requirements, counselling work is discussed in professional supervision.
All client information shared in supervision is anonymised wherever possible, and confidentiality is maintained at all times.
Your personal data is not sold or shared for marketing purposes.
Data may only be shared:
With your explicit consent
Where legally required
For safeguarding purposes
In anonymised form within professional supervision
You have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (where legally and ethically permissible)
Restrict or object to processing
Withdraw consent at any time
Make a complaint to the Information Commissioner’s Office (ICO)
ICO website: https://www.ico.org.uk
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This Privacy Policy may be updated periodically. Any changes will be published on this page with an updated revision date.
